Player Protection

Responsible Gaming
Your Safety Comes First

mybdx is committed to providing a safe, fair, and transparent entertainment environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control — every time you play.

18+ Only Player Protection Tools Play Responsibly Bangladesh

18+ Only — Gambling is for Adults

mybdx strictly prohibits access to any person under the age of 18. All players must verify their age during the registration and KYC process. If you suspect a minor is using this platform, please contact [email protected] immediately. We take underage gambling extremely seriously and will close any account found to belong to a minor without delay.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it cannot be increased for at least 24 hours — protecting you from impulsive decisions during an active session.

Session Time Limits

Define how long a single gaming session can last. When your limit is reached, mybdx will display a clear reminder and optionally log you out automatically, helping you manage time spent on the platform.

Cool-Off Period

Take a short break from gambling without fully closing your account. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available instantly. During a cool-off, all deposits and gameplay are suspended.

Self-Exclusion

Request a long-term or permanent self-exclusion from the mybdx platform. Self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure are available. Contact our support team to activate self-exclusion at any time.

Loss Limits

In addition to deposit caps, mybdx allows you to set a maximum net loss amount per day, week, or month. If your losses reach the threshold, further gameplay will be suspended for the remainder of that period.

Reality Check Alerts

Enable periodic in-session pop-up alerts that display how long you have been playing and how much you have spent or won. Reality checks can be set at 15-minute, 30-minute, or 1-hour intervals to keep you informed.

Our Promise

01Our Commitment to Responsible Gaming

At mybdx, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should always be an enjoyable leisure activity, never a source of financial distress or personal harm. Our entire platform has been designed with player safety at its foundation, from the account registration process through to the tools we provide for managing spending and time.

mybdx serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand that our players come from diverse backgrounds and that the thrill of a BPL cricket match or a live casino session can sometimes blur the line between entertainment and compulsion. That is why we invest continuously in responsible gaming infrastructure, player education, and proactive support outreach.

Our responsible gaming programme is guided by the following core principles:

  • Prevention over reaction: We provide tools before problems develop, not only after they are reported.
  • Player empowerment: We give every player full visibility into their own spending, session duration, and gaming patterns through their account dashboard.
  • No pressure to continue: mybdx does not send targeted promotional messages to players who have recently set deposit limits, activated cool-off periods, or requested self-exclusion.
  • Fair and transparent odds: All games on mybdx use certified random number generators and independently audited return-to-player (RTP) rates. We publish RTP information so players can make informed decisions.
  • Staff training: Our customer support team is trained to recognise signs of problem gambling and to respond with empathy, practical guidance, and escalation to responsible gaming specialists where necessary.
Remember: Gambling is entertainment. Never gamble with money you cannot afford to lose. Never chase losses. Never gamble while under the influence of alcohol or when emotionally distressed. mybdx is here to provide fun — keep it that way.
Age Policy

0218+ Age Restriction

mybdx is strictly an adult entertainment platform. Access is permitted only to individuals who are 18 years of age or older at the time of registration. This policy is non-negotiable and applies to every player in every city and district across Bangladesh, regardless of local or cultural context.

How we enforce the 18+ age restriction:

  • Date of birth verification at registration: Every new mybdx account requires submission of a valid date of birth. Accounts will not be activated if the stated age is below 18.
  • KYC document checks: During the Know Your Customer (KYC) verification process, players must submit a valid National ID card, passport, or other government-issued identity document that confirms their date of birth. No withdrawals are processed until KYC is complete.
  • Ongoing account monitoring: If our system flags an inconsistency between a player's stated age and other account data, the account will be suspended pending re-verification.
  • Zero tolerance for underage accounts: Any account found to belong to a person under 18 will be permanently closed and all funds deposited will be returned to the original payment source after a standard verification process.

Protecting minors in your household: If you share a device with family members, we strongly recommend enabling a device-level password or biometric lock to prevent access to the mybdx platform by anyone under 18. You should never share your mybdx login credentials with any other person. mybdx accepts no liability for access by a minor resulting from a player sharing their account credentials.

Parental controls: A number of third-party parental control applications are available for Android and iOS devices that can block access to gambling websites and apps. If you are concerned about a family member's access to gambling content, we encourage you to explore these tools in addition to contacting mybdx support directly.
Tools

03Player Protection Tools

mybdx provides a comprehensive suite of player protection tools, all accessible directly from your account dashboard under the "Responsible Gaming" section. These tools are free to use, take effect immediately (or within a short cooling period for limit increases), and can be adjusted at any time.

How to access your responsible gaming controls:

  1. 1

    Log in to your mybdx account and navigate to the top-right account menu.

  2. 2

    Select "Account Settings" from the dropdown menu.

  3. 3

    Click on the "Responsible Gaming" tab in the settings sidebar.

  4. 4

    Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Limit, Reality Check, Cool-Off, or Self-Exclusion — and follow the on-screen prompts.

  5. 5

    Confirm your selection. Restrictions take effect immediately. Limit increases require a mandatory 24-hour cooling period before they are applied.

If you are unable to access your account settings or need assistance activating any responsible gaming tool, contact our support team at [email protected] and we will apply the restriction manually on your behalf within 1 business hour.

Limit reductions are instant: Any request to reduce a limit (e.g., lower your daily deposit cap from ৳5,000 to ৳2,000) takes effect immediately. Requests to increase a limit are subject to a mandatory 24-hour waiting period to give you time to reflect. This asymmetric design is intentional and is there to protect you.
Limits

04Deposit & Spending Limits

Setting deposit and spending limits is one of the most effective ways to keep your gambling activity within a budget you are comfortable with. mybdx supports the following limit types, all configurable in Bangladeshi Taka (৳):

Limit Type Period Options Effect Cooling Period to Increase
Deposit Limit Daily / Weekly / Monthly Blocks any deposit that would exceed the set amount in the chosen period 24 hours
Loss Limit Daily / Weekly / Monthly Suspends gameplay once net losses reach the threshold in the chosen period 24 hours
Wager Limit Daily / Weekly / Monthly Caps the total amount staked across all games and sports bets in the period 24 hours
Single Bet Limit Per bet / Per round Prevents any individual bet or game round from exceeding the set stake amount 24 hours

We recommend that all players, especially those new to online gambling, set a monthly deposit limit before playing for the first time. A good starting point is a figure that represents a small, fixed portion of your disposable monthly income — an amount you would be comfortable spending on any leisure activity without financial stress.

Limits apply across all products on the mybdx platform simultaneously — casino games, live dealer tables, slots, cricket betting, and all other sports markets. There is no way to bypass a limit by switching between product types within the same session.

Self-Exclusion

05Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on mybdx. When you activate self-exclusion, your account is locked and you will not be able to log in, deposit, or place bets for the duration of the exclusion period. mybdx will also suppress all marketing communications to your email address and phone number for the duration of your self-exclusion.

Available self-exclusion periods:

  • 6 months — suitable if you want a significant break while leaving the door open to returning
  • 1 year — recommended if gambling has been causing noticeable strain on your finances or relationships
  • 3 years — a long-term exclusion for players who need an extended period of abstinence
  • Permanent closure — irreversible account closure; this cannot be undone under any circumstances

How to request self-exclusion: You can initiate self-exclusion from the "Responsible Gaming" tab in your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Self-exclusion takes effect within 1 hour of your request being received and confirmed. Our support team is available 24/7, including all Bangladeshi public holidays.

What happens during self-exclusion:

  • Your mybdx account is immediately locked and you will not be able to log in.
  • Any active bonus balances are forfeited (as per our Terms & Conditions).
  • Any real-money balance remaining in your account will be returned to your registered bKash, Nagad, or bank account within 3–5 business days after identity verification.
  • All marketing communications are suppressed for the duration of the exclusion.
  • You cannot create a new mybdx account using the same identity during an active self-exclusion period. Any new account found to belong to a self-excluded player will be closed immediately.

Returning after self-exclusion: When a time-limited self-exclusion period ends (6 months, 1 year, or 3 years), your account will not be automatically reactivated. You must actively contact [email protected] to request reactivation. Before doing so, we strongly encourage you to reflect on whether gambling remains a healthy leisure activity for you and to review the resources listed in the Support & Help section of this page.

Permanent self-exclusion is irreversible: If you choose the permanent closure option, your account cannot be reopened under any circumstances, even if you contact support. Please make this decision carefully. If you are unsure whether permanent closure is right for you, consider starting with a 6-month or 1-year exclusion first.
Awareness

06Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. mybdx encourages all players to check in with themselves regularly and to take warning signs seriously before they escalate. The following indicators may suggest that gambling is becoming a problem rather than a form of entertainment.

Spending more money or time gambling than you originally intended
Chasing losses — placing more bets to try to recover money you have lost
Feeling anxious, irritable, or restless when you are unable to gamble
Lying to family or friends about how much time or money you spend gambling
Borrowing money or selling possessions to fund your gambling activity
Neglecting work, study, or family responsibilities because of gambling
Using gambling as a way to escape stress, loneliness, depression, or anxiety
Feeling a compulsive need to gamble with increasing amounts to get the same level of excitement
Repeatedly failing to stop gambling despite wanting to
Experiencing financial difficulties, debt, or relationship problems connected to gambling

If you recognise three or more of these warning signs in yourself, or if someone close to you has raised concerns about your gambling behaviour, we strongly encourage you to take action now. Use mybdx's self-exclusion tool, set a deposit limit, or contact our support team for a confidential conversation. Problem gambling is a recognised condition and seeking help is a sign of strength, not weakness.

You are not alone: Many players across Bangladesh have successfully taken back control of their gambling with the right support. Our team is trained to listen without judgment and to connect you with the resources that are most relevant to your situation. Reach out to [email protected] at any time.
Get Help

07Support & Help Resources

If you feel that gambling is negatively affecting your life or the life of someone you care about, reaching out for help is the most important step you can take. mybdx's support team is available around the clock and can provide immediate access to our responsible gaming tools, account restrictions, and confidential guidance.

Beyond mybdx's own support channels, we encourage players to seek help from qualified organisations and professionals. While dedicated gambling addiction support services in Bangladesh are still developing, the following avenues are available to players across the country:

  • mybdx Responsible Gaming Team: Email [email protected] with the subject line "Responsible Gaming Help". Our trained team will respond within 1 hour and can immediately apply account restrictions, initiate self-exclusion, or simply provide a confidential conversation about your concerns.
  • National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides confidential emotional support. Their services are accessible from any location in Bangladesh.
  • General Practitioner or Mental Health Professional: If gambling-related stress is affecting your mental or physical health, speaking with a doctor or licensed counsellor in your city — whether in Dhaka, Chittagong, Sylhet, or elsewhere — is a recommended first step.
  • Trusted family or friend: Sometimes the most effective support comes from an honest conversation with someone you trust. Breaking the silence about problem gambling is often the hardest and most important step.

mybdx does not profit from problem gambling. Players who are struggling are strongly encouraged to use our tools and step away from the platform. Our commercial success depends on maintaining a healthy, sustainable player community — not on extracting value from vulnerable individuals.

mybdx Support Team

Our responsible gaming specialists are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day, and Pohela Boishakh.

Response time: within 1 hour for responsible gaming requests.

[email protected]

Immediate Account Protection

Need to stop playing right now? Email us with the subject line "Emergency Self-Exclusion" and we will lock your account within 30 minutes, regardless of the time of day.

No questions asked. No waiting period. Immediate protection.

[email protected]
For friends and family: If you are concerned about a loved one's gambling behaviour, you can contact mybdx on their behalf. Provide the account username or registered email address and describe your concerns. We will treat your communication with full confidentiality and take appropriate action where possible within the boundaries of our privacy obligations.
FAQ

08Responsible Gaming FAQ

Log in to your mybdx account and go to Account Settings, then select the Responsible Gaming tab. Click on "Deposit Limits" and enter your preferred daily, weekly, or monthly cap in Bangladeshi Taka (৳). Click Save to confirm. The limit takes effect immediately. If you need assistance, email [email protected] and our team will set the limit for you within 1 hour.

Reducing a deposit limit takes effect immediately with no waiting period. This is by design — we want reductions to be as frictionless as possible. Increasing a limit, on the other hand, requires a mandatory 24-hour cooling period before the higher limit is applied. This gives you time to reconsider before expanding your spending capacity.

A cool-off period is a short-term break of 24 hours to 30 days. During a cool-off, your account is suspended but remains intact, and you can choose to reactivate it once the period ends. Self-exclusion is a more serious, longer-term measure (6 months to permanent) designed for players who believe their gambling may be out of control. Self-exclusion suppresses all marketing and cannot be reversed until the exclusion period has fully expired — and even then, reactivation requires a conscious manual request.

mybdx does not send targeted deposit-related promotional messages to players who have active deposit limits, active cool-off periods, or active self-exclusions. You may still receive general platform updates and non-promotional communications, but bonus and deposit-incentive messages are suppressed for players using responsible gaming tools. You can also opt out of all marketing communications entirely via your account notification settings.

Yes. Any real-money balance in your mybdx account at the time of self-exclusion will be returned to your registered payment method — typically bKash, Nagad, or Rocket — within 3 to 5 business days, following identity verification. Bonus balances are forfeited in line with our Terms & Conditions. Contact [email protected] to initiate a balance withdrawal as part of your self-exclusion request.

Yes. The minimum age to register and play on mybdx is 18 years old. This applies to all players across Bangladesh without exception. Age is verified during the KYC process via a valid National ID card, passport, or other government-issued document. Any account found to belong to a person under 18 will be closed immediately and all deposited funds returned.

If you are concerned about a family member or friend, you can contact mybdx's support team at [email protected] with the subject line "Concern About a Player". Provide the account username or registered email address and describe your concerns in as much detail as you are comfortable sharing. We will treat your message with strict confidentiality and investigate within our privacy obligations. We also recommend having an open and compassionate conversation with the person you are concerned about, and encouraging them to speak to a mental health professional if needed.

Play Smart. Stay in Control.

mybdx is built for entertainment — and we want to keep it that way for every player across Bangladesh. Explore our games, check out cricket odds, or review our full FAQ. If you ever need support, our team is here 24/7.

Explore mybdx Casino Cricket Betting Browse Slots Read FAQ mybdx Login